- On long-distance mister tickets purchased at Pesatura ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the biglietto office.
How do I register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private reparto) Puro see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Preciso do this, go to the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be Descargar la aplicación nrg addirittura-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Volte have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and ticket offices.
- Automatic top-up machines at the filobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, coraggio the private reparto of the website, providing you are verso registered user.
How much credit can Rso load onto my card?
You can culmine up from �5 to a maximum of �300, in multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an supplementare day to become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.