- On long-distance mister tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the tagliando office.
How do Volte register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private sezione) sito ufficiale di harrys Sicuro see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go preciso the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be addirittura-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and scontrino offices.
- Automatic culmine-up machines at the autobus stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, inizio the private area of the website, providing you are per registered user.
How much credit can Volte load onto my card?
You can sommita up from �5 puro a maximum of �300, con multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line top-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day to become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa tagliando offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.